Return and Exchange

If your product has not met expectations or you require further assistance, please contact our Customer Service team here.

If you have changed your mind, we will refund the purchase price or exchange those item(s) which were purchased online, subject to the following conditions;

1. Before any goods may be returned you must contact our Customer Service team for Return Material Authorisation number.
2. Goods must be returned by and at the Customer’s expense in their original undamaged packaging (unless the goods are the subject of a warranty provided by ASSA ABLOY New Zealand or do not meet any applicable consumer guarantees provided by the New Zealand Consumers Guarantee Act.
3. A copy of the original invoice for the goods must be included in the package, and the Return Material Authorisation number must be clearly marked on the outside of the box or other packaging in order for goods to be accepted. 
4. Goods returned without a Return Material Authorisation number may not be accepted by our warehouse staff. The issue of a Return Material Authorisation number and acceptance of returned does not constitute acceptance of the Customer’s claim for return.
5. In order to protect your return from damage during delivery, please ensure strong external packaging is used. For all change of mind returns, the returnee will be responsible for the postage costs. We recommend that you obtain proof of postage to track your return, as ASSA ABLOY New Zealand cannot accept responsibility for items lost in transit during the delivery process
6. We only accept one time exchange for items that have not been installed and it must be in its original packaging with all tags attached and gift with purchase (if any) included.
7. All exchanges are dependent on stock availability after an exchange request is submitted.
8. Item(s) purchased at shopyalehome.co.nz can be returned but the refund will not include shipping cost. The item is to be returned to ASSA ABLOY New Zealand at the customers expense.
9. Kindly note that all returned products will be inspected for their condition and quality upon receipt. ASSA ABLOY New Zealand reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph.
10. Once the returns policy has been met, we will offer exchange or refund within 30 days.
11. Any refund will be issued electronically via the method of the original payment onto the same card used.
12. For all other returns, we will fulfill our obligations under the New Zealand Consumer Guarantees Act. 
13. Only item(s) purchased from shopyalehome.co.nz can be returned or exchanged. Exchange and refund request must be made within 7 working days upon receiving item(s) and before installation.

For refund or exchange, please contact us here. Our customer services team are available Monday to Friday 11am - 5pm, excluding Public Holidays and weekends. 

Faulty Returns

If your product has not met expectations or you require further assistance, please contact our Customer Service team here.

Yale is dedicated to providing quality products to every customer. If the products purchased from Yalesmart.com are faulty or does not match the description in the original listing, the customer is allowed to do an exchange or refund.

All ASSA ABLOY New Zealand products come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If there is a problem with an item you have purchased from ASSA ABLOY New Zealand you can return it to us. Upon assessment, ASSA ABLOY New Zealand will offer a full refund or replacement if there is a major problem with the item.  We may offer a repair or replacement if the problem is not major.

You must provide us with your proof of purchase (e.g. your receipt, online Tax Invoice, Credit Card or Bank Statements).  Any refund will be provided via the same method of payment as the original purchase.

Refer the Returns and Exchanges policy.

Cancel Order

If you need to cancel your order or you require further assistance, please contact our Customer Service team here.

For cancellation of orders, please contact us within 7 working days before your shipping day or installation day.

We will do our best to accommodate your cancellation request, so long as the order has not yet been processed.

Once your order is processed and shipped, we can no longer make any changes; you will have to wait for it to arrive and then contact our service team at 0800 Yale NZ (0800 925 369)  or yalewebsitenz@assaabloy.com during business hours Monday to Friday 9am - 5pm, excluding Public Holidays and weekends.

Refer the Returns and Exchanges policy.